Contact Us
Thank you for visiting Tier 1. We are always happy to help! There are a few ways you can get in contact with our team during business hours, on Monday to Friday, 9am to 5pm. All our lines are closed on Bank Holidays, but one of our team will be in contact with you as soon as possible.
Live Chat
You can contact us via our live chat, which you'll find in the bottom right hand corner on site. We aim to have someone online, ready to help between the hours of 9am - 5pm, Monday to Friday. If however our team are unavailable, you can leave a message and one of our team will get back to you as soon as possible.
Technical Support and Warranty
If you need technical support, have a faulty item or need help with a warranty issue, message us and we will be happy to diagnose your issue and get you back up and running.
Our Tech Support Team are available Monday to Friday, 9am - 5pm and aim to respond to support queries ASAP. If you contact us before 4pm, you will get a response from us the same day.
Email: customerservice@tier1.com
Customer Services
If you need support with your order or have any questions we can help with. Message us with details of your query and one of our team will be in contact with you.
You can contact our Customer Services team by phone, on 0161 777 1007
You can fax us on 0161 777 1001
Our Customer Service Team are available Monday to Friday, 9am -5pm and aim to respond to queries ASAP. If you contact us before 4pm, you will get a response from us the same day.
Email: customerservice@tier1.com
Sales Team
Looking to buy in bulk? Need some help finding the product you want? Maybe you don't quite know what you are looking for. Contact our sales team who are happy to help.
You can also reach us by phone on 0161 777 1015
Our Sales Team are available Monday to Friday, 9am - 5pm and aim to respond to sales queries the same day. Any queries on Saturdays or Sundays, will get a response on Monday.
Email: Sales@tier1.com
Contact Us By Post
You can write to us at our address:
Tier 1 Asset Management Ltd
59 Stanley Road
Whitefield
Manchester
M45 8GZ
FAQ
Where Is My Order?
All orders from tier1 come with Free Standard delivery, which is fully tracked. You can expect your order to arrive within 3-5 working days.
Once we have shipped your order, you'll receive an email from DPD with your tracking link.
How Do I Process A Refund?
If you wish to cancel your order before we've despatched it - please call us and let us know as soon as possible. Alternatively, within fourteen days of receipt notify us that you no longer require your order. Please call (0161 777 1007) or email customerservices@tier1.com with your order number and we will issue you with an RMA number so that you can return the item to us.
You will be refunded in full for the cost of your order; you are responsible for the cost of returning the item back to us.
Business customers, you are not able to cancel orders once despatched.
When Will I Receive My Machine?
When you order from tier1, we include FREE Standard Delivery, which is fully tracked and delivered within 3-5 working days.
Alternatively, select Express Delivery (£10) at checkout and receive your order in 1-2 working days. Please note, this is not a next day service.
Delivery to Northern Ireland is £5 and will be delivered in 3-4 working days.
What Is Your Refurbishment Guarantee Policy?
At tier1 our testing, quality checks and refurbishment is best in class. Every device is securely wiped and tested to ensure full functionality with checks completed to ensure the products you buy from us are of amazing quality, but at a fraction of the orginal price brand new.
All our products come with a FREE 1 Year Warranty.
14 Day Money Back Guarantee to give you peace of mind.