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Our Grading System

Please note that the below faults may exist - not all!

All our grades of equipment are covered by the same warranty - for further details click here. Please note that the grading does not take the underside of the laptop into consideration in any grade.

“A great quality refurbished device with minimal marks or damage”

Body
Body

May have light cosmetic marks or scratches, barely noticeable

Screen
Alternative Screen Image
Screen

Good condition, no marks or scratches

Keyboard & Mouse
Keyboard & Mouse

In full working order. Might have light cosmetic marks or scratches, barely noticeable

“A small reduction in finish for a big reduction in price”

Body
Body

May have some marks or scratches. Rubber feet may be missing

Screen
Alternative Screen Image
Screen

May have light marks or scatches which are not visible when turned on

Keyboard & Mouse
Keyboard & Mouse

In full working order. May have some signs of use

“Light marks on the screen which are barely visible when turned on”

Body
Body

May have some marks or scratches. Rubber feet may be missing

Screen
Alternative Screen Image
Screen

Will have marks or scratches on the screen, barely visible when turned on

Keyboard & Mouse
Keyboard & Mouse

In full working order. May have some signs of use

“A fully working device with heavier signs of use”

Body
Body

May have some visible signs of use, with marks, scratches or dents. Rubber feet may be missing

Screen
Alternative Screen Image
Screen

May have major marks or scratches on the screen

Keyboard & Mouse
Keyboard & Mouse

May have some cosmetic damage and signs of use

Full Terms

Our products are sourced in good working order; so when we say refurbished we do not mean it was broken and we fixed it! Most of our equipment is taken from a desk in a large corporate or public sector department before being refurbished. Some of our items are sourced from our manufacturer or retail partners. No matter where we source our goods from we have a strict grading policy which is detailed above. We believe in being more open and honest with you, the customer, about our products. We get regular feedback from our customers with how much better condition their products were than they thought they would be ! We also get reviewed on TrustPilot

Our grading structure spans from "Grade A", our highest second-user grade, down to "Grade C", our lowest second user grade (whereby the unit works but carries a major cosmetic defect).

All our grades of equipment are covered by the same warranty - for further details click here 

If you are unsatisfied with the quality of your device or wish to cancel your order, please notify us within 14 days of receipt by Phone (0161 777 1007), Email (customerservice@tier1.com), or by using the Contact Us Form.

Full return details can be found here.

By placing an order with tier1, you are confirming that you have read and agree to the our terms and conditions.

Grade A

“A great quality refurbished device with minimal marks or damage”

Grade B

“A small reduction in finish for a big reduction in price”

Grade B (Screen)

“Light marks on the screen which are barely visible when turned on”

Grade C

“A fully working device with heavier signs of use”