When you order from tier1, we include FREE Standard Delivery, which is fully tracked and delivered within 3-5 working days.
Where is my order?
All orders from tier1 come with Free Standard delivery, which is fully tracked. You can expect your order to arrive within 3-5 working days.
Once we have shipped your order, you'll recieve an email from DPD with your tracking link.
Can you deliver my order quicker?
Yes we can. You can upgrade the delivery of your order to our Express Delivery service at checkout. Your order will be delivered within 1-2 working days.
Where do you deliver to?
Our Standard & Express delivery options are available for delivery to UK mainland only.
We deliver to Northern Ireland, which is selectable at checkout.
We do not currently deliver outside of the UK.
What days do you ship orders?
We process orders Monday to Friday. Our warehouse is closed at weekends and Public Holidays.
Any orders made over the weekend or during Public Holidays, will be processed over the next two working days.
Can I change my delivery address?
We are able to change your delivery address prior to shipment. If for any reason you need to change where we deliver your order, please contact us at firstname.lastname@example.org.
Please be aware that any orders made by Credit or Debit Card, can only be delivered to the Billing address. If you need to change where we deliver to, we will have to cancel your Credit or Debit Card payment and take payment via an alternative method, such as PayPal.