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FAQ's

Where Is My Order?

All orders from tier1 come with Free Standard delivery, which is fully tracked. You can expect your order to arrive within 3-5 working days.

Once we have shipped your order, you'll receive an email from DPD with your tracking link.

How Do I Process A Refund?

If you wish to cancel your order before we've despatched it - please call us and let us know as soon as possible. Alternatively, within fourteen days of receipt notify us that you no longer require your order. Please call (0161 777 1007) or email customerservices@tier1.com with your order number and we will issue you with an RMA number so that you can return the item to us.

You will be refunded in full for the cost of your order; you are responsible for the cost of returning the item back to us.

Business customers, you are not able to cancel orders once despatched.

When Will I Receive My Machine?

When you order from tier1, we include FREE Standard Delivery, which is fully tracked and delivered within 3-5 working days.

Alternatively, select Express Delivery (£10) at checkout and receive your order in 1-2 working days. Please note, this is not a next day service.

Delivery to Northern Ireland is £5 and will be delivered in 3-4 working days.

Do You Offer Wholesale Orders?

If you are looking to buy in bulk, please contact our sales team who are more than happy to assist.

Phone: 0161 777 1015

Email: Sales@tier1.com

What Is Your Refurbishment Guarantee Policy?

At tier1 our testing, quality checks and refurbishment is best in class. Every device is securely wiped and tested to ensure full functionality with checks completed to ensure the products you buy from us are of amazing quality, but at a fraction of the orginal price brand new.

All our products come with a FREE 1 Year Warranty.

14 Day Money Back Guarantee to give you peace of mind.

Grade A

“A great quality refurbished device with minimal marks or damage”

Grade B

“A small reduction in finish for a big reduction in price”

Grade B (Screen)

“Light marks on the screen which are barely visible when turned on”

Grade C

“A fully working device with heavier signs of use”